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T
Ticket Management
Track, prioritize and resolve customer issues fast. · ⏱ 12 min
Lessons
Learn how tickets are auto-created from every channel — WhatsApp, FB, email, calls — and routed by SLA.
Use Open → In progress → Pending → Resolved. SLA timers warn agents before breach.
Round-robin, skill-based and manual assignment. Bulk re-assign with one click.